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In case an item needs to be repaired, please contact us before you return the product to us! We then coordinate the best way to resolve the problem. Please keep the following information at hand when contacting us or include it with your e-mail:
Lieferschein/Delivery note or Rechnungsnummer/Invoice
Bestelldatum/Date of order
Ansprechpartner/Contact Produktbezeichnung und -nummer /Product name and code
Fehlerbeschreibung/Description of defect or issue
We will then verify if the item can be repaired under warranty, otherwise we can check with repair the costs and ask for your approval to proceed.